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FAQs

GENERAL
About Digibooster
What is Digibooster ?

Digibooster is a digital content rights marketplace that connects content owners / distributors with buyers / distributors from different platforms and geographies.



What will be on offer ?

o   A business-to-business platform where we showcase content to buyers

o   Extensive search facility to identify licensing and distribution rights



Why should I use Digibooster ?

As a seller, reach out to more buyers through our 24*7, 365 days a year marketplace. No longer will you be limited only to periodic sales through traditional methods. Sell to multiple buyers under one platform across geographies and markets.
As a buyer, browse through an extensive and growing library, shortlist, connect and negotiate at your pace and time.



What role does Digibooster play ?

Currently, we are a marketplace that brings together buyers and sellers of digital content. We currently do not mediate in specific transactions, unless mandated by the seller/ buyer to play that role.

Deal terms, negotiations and payments are to be done offline and agreed upon between the two related parties.



Is there a membership fee ?

Project listing will become paid soon, for now buyers can browse for free.



What are your terms of use and privacy policy ?

Please read our privacy policy and our terms of use.



What payment methods are supported on the platform ?

If you are based in India, you can use any of the following modes of payment to subscribe to our services after the free trial period

Supported modes for online payment:

  • ·        Credit cards issued in India – MasterCard, Visa, American Express, Diners club international, JCB
  • ·        Debit cards issued in India – MasterCard, Maestro, Visa
  • ·        Net Banking / Online Transfer – ICICI Bank, HDFC Bank, HSBC, Citibank,  Axis Bank, state Bank Of India, Bank of Baroda, Standard Chartered Bank,  Cosmos Bank,  Canara Bank, UCO Bank, IDBI Bank, Indian Overseas Bank, Kotak Mahindra Bank, IndusInd Bank, DCB Bank, Deutsche Bank, YES Bank, Union Bank Of India, Dena Bank, Central Bank Of India, Union Bank Of India, Bank Of Maharashtra

Supported Modes of Payment for International Customers:

  • ·        Credit Cards – MasterCard and Visa



How can i ensure that I am dealing with an authentic buyer / seller on the marketplace ?

There is no definite way to identify a fraudulent seller or buyer. We urge you to practice good judgment and keep the following tips in mind:

o   Learn as much as you can about the person you are trading or meeting with before you finalize your transaction.

o   Be aware of people with no reliable contact information, who respond slowly or not at all.

o   Digibooster shall not offer any buyer protection.

o   Protect your personal information; do not share them with anybody unless you are confident of knowing the other person.

o   Make yourself aware of common scams and frauds.

o   If something sounds too good to be true, it probably is not. In case of fraud please report it to us at report@digibooster.co





REGISTRATION, SIGN UPs, EXISTING MEMBERS
Creating an account
How do I Sign Up ?

Log in to “Digibooster” with your registered email address with us. If you haven’t registered then sign up and access the portal.



Do I need to be a part of an Organisation to upload or view projects ?

Yes, while you can sign up as an individual member on the marketplace and have access to publicly viewable material, you will need to be a part of an organization to upload projects and also to connect with project owners.



Why should I create an individual account if I have created my Company's account ?

Registration as an individual is mandatory as your individual profile will help sellers/buyers know more about you. If you are representing a company your profile will be automatically linked and will be visible on your organisation’s page.




Managing an account
Do I have to use my real name when I Sign Up ?

Whatever name you choose is displayed on your profile, and this is how people in the marketplace will know you. Although it is not necessary to create an account with your real name, we encourage you to use a name which everyone knows you for.



Can I Sign Up with more than one email address ?

You can add alternate email address from option on the sign up page, but you can only have one primary address and password. All email and notifications will be sent to your primary address.



How do I change password for my account ?

If you are a registered user, and wish to change your password, follow these steps:

1.     Go to Digibooster's homepage

2.      Login using your email address and current password

3.     Click on the drop down arrow at My Account

4.     Now, click on "Change password."

5.     Enter your current password

6.     Enter your new password. Repeat the same password again and then click "Submit"

7.     All set! Your password has now been changed. Use this password with registered email address to log-on to Digibooster now onwards.



How do I take care about the safety of my account with Digibooster ?

  • Never reveal your login and password of your account. Think of a difficult password, consisting of minimum 6 characters, including at least one digit.
  • For safety reasons we do not recommend storing the password in the browser. If you feel that someone knows your password - change to a new one.




Problems with my account
I forgot my password, what do I do ?

If you can’t remember your password, just go to the log in screen and click “Forgot Password?” Enter your email address and we’ll send you a link to reset



I cannot access “My Account” section ?

This could be because the account was either suspended or blocked due to a breach of policy and/or terms of use. In case the above reason doesn’t hold true please follow the steps below to access your account:

1.     Go to Digibooster's homepage

2.     Click on Forgot Password

3.     Change the Password

You should be now able to access "My Account". In case you are still facing problem accessing your account, please write to us at contact@digibooster.co





SELLERS AND CONTENT OWNERS
General
Is there a fee / subscription to list my project on Digibooster ?

Project listing will become paid soon, for now sellers and project owners can upload their projects for free through the trial period.



How long will my project listing remain active on the site ?

You can currently sign up for a free trial on the portal. Once the listing becomes paid, the listing will depend on your chosen package.



How will I come to know if somebody has shown interest in my project ?

You will receive an email from Digibooster as soon as a buyer shows interest in viewing your project assets or connecting with you. You can then decide if you would like to take the conversation ahead with them.



Do you guarantee that the buyers shall contact us for our content ?

Digibooster is a marketplace that brings together sellers and buyers. We do not guarantee buyers will contact you for your content.



For how long are private assets visible to the person I give access to ?

Once access is given, interested buyers will continue to have access.  If you wish to stop giving them access you can go to setting – project assets – and deactivate the access button to the desired party.



What is the privacy policy regarding content uploaded on Digibooster ?

As the project owner you have complete control on what information you wish to keep public and which information you wish you keep for private viewing only. For the assets you mark as for private viewing, you will be sent an email whenever someone wants to access/ view the material, which you can accept or deny.

Please view our detailed Privacy Policy here



Will my project material be seen by all ? Can one get an option to keep them private ?

As the project owner you have complete control on what information you wish to keep public and which information you wish you keep for private viewing only. For the assets you mark as for private viewing, you will be sent an email whenever someone wants to access/ view the material, which you can accept or deny.

Please view our detailed Privacy Policy here.



Who do I get in touch with for any project upload related concerns ?

Please email us at contact@digibooster.co



I have several episodes of my series. Where do i add them ?

Please add trailers of some of your episodes in the video.

In the summary box please add details : number of episodes, stage of production and any other detail you would like to highlight




Pictures
How many pictures can I upload ?

One can upload a maximum of 5 pictures.



Is it compulsory to write a description to my photo ?

It is not compulsory. We however recommend you add a description as more information you give, better understanding the buyer gets about the project which helps them get interested in your project.



How long can a description for my photo be ?

Description for each photo that is being uploaded by you has a limit of 160 characters.



I don’t want everyone on the platform to see photos being shared by me, how do I keep them private ?

You can choose the "Private Viewing” option when you upload any asset on Digibooster. You then have the choice of deciding who can view these assets once they show interest in your project.




Posters
How many posters can I upload ?

One can upload a maximum of 5 posters .



Why is it compulsory to upload at least one poster ?

If you do not have a final poster ready you may upload any provisional poster and change it at a later date, but any one image in context to your film needs to be uploaded for everybody on the platform to see.



Is it compulsory to write a description to my poster ?

It is not compulsory. We however recommend you add a description as more information you give, better understanding the buyer gets about the project which helps them get interested in your project.



How long can a description for my poster be ?

Description for each poster that is being uploaded by you has a limit of 160 characters.



I don’t want everyone on the platform to see poster being shared by me, how do I keep them private?

You can choose the "Private Viewing” option when you upload any asset on Digibooster. You then have the choice of deciding who can view these assets once they show interest in your project.



I don’t have a final poster available to upload on the portal, what should I do?

You can upload a provisional poster if the final one is not available and update that at a later stage.




Videos / Trailers
How many videos / trailers can I upload ?

One can upload a maximum of 5 videos either through Digibooster's Video Server or by providing links of external sites where these videos / trailer have already been uploaded..



Is it compulsory to write a description to my videos / trailers ?

It is not compulsory. We however recommend you add a description as more information you give, better understanding the buyer gets about the project which helps them get interested in your project.



How long can a description for my video / trailer be ?

Description for each video or trailer that is being uploaded by you has a limit of 160 characters.



I don’t want everyone on the platform to see videos being shared by me, how do I keep them private ?

You can choose the "Private Viewing” option when you upload any asset on Digibooster. You then have the choice of deciding who can view these assets once they show interest in your project.



Why is the message “File size too large” flashing while I try to upload the video / trailer ?

A maximum of 500MB for all 5 videos or trailers can be uploaded on our platform. If you try to upload any file size above the defined limit “file size too large” message shall be flashed on your screen.



I lost internet connectivity in mid-way while the video was being uploaded, will I have to re-upload the video from start ?

Yes, if you lose an internet connectivity mid-way you will have to re-upload the video from start again.




Music
How many music files can I upload ?

One can upload a maximum of 5 music files.



Is it compulsory to write a description to the music files I upload ?

It is not compulsory. We however recommend you add a description as more information you give, better understanding the buyer gets about the project which helps them get interested in your project.



How long can a description for my music file be ?

Description for each music file that is being uploaded by you has a limit of 160 characters.



I don’t want everyone on the platform to listen to the music being shared by me, how do I keep them private ?

You can choose the "Private Viewing” option when you upload any asset on Digibooster. You then have the choice of deciding who can view these assets once they show interest in your project.



Why is the message “File size too large” flashing while I try to upload the music file ?

A maximum of 35MB for all 5 music files can be uploaded on our platform. If you try to upload any file size above the defined limit “file size too large” message shall be flashed on your screen.



 Is there a time limit defined for each music file that we upload ?

There is no time limit defined, we have just defined a file limit of maximum 35MB for all 5 music files.



My song size is more than the defined limit what should I do ?

We are sorry we cannot change the defined upload limit for you. We request you to compress the size of your song and then upload.





BUYERS
General
I am not being able to see the details of the project uploaded by the project owner, how do I view the details of the project ?

Please click on “Know more about” tab. This sends a message to the project owner, who then can decide if they would like to give you access to view assets related to the project.



Who do I get in touch with for any membership related concerns ?

For any membership related queries email us at contact@digibooster.co